Ticketing System Provider
Enhancing Automotive Repair Estimation with AWS Migration
AWS Migration
Situation
A Large Ticketing system provider from Indiana, faced challenges with its legacy on-premises infrastructure using Microsoft Access. The fragmented authentication system and outdated technology posed significant risks to security and scalability.
Impact
The company’s reliance on a legacy system limited its ability to compete and grow. Security vulnerabilities and operational inefficiencies created a high risk of data breaches and compromised customer information.
Resolution
The Company partnered with Relevantz to implement a comprehensive solution leveraging AWS EC2 and Microsoft technologies. The solution involved migrating to a cloud-based architecture using AWS RDS, RDS components, and AWS Managed Microsoft AD for centralized authentication.
Outcomes
- Improved Performance and Scalability: The migration to AWS significantly enhanced database performance and allowed for easier scalability.
- Enhanced Security: Centralized authentication and automated patch management reduced security risks and improved data protection.
- Reduced Costs: The transition to AWS led to significant cost savings by eliminating the need for on-premises infrastructure and maintenance.
- Improved User Experience: The new solution provided a seamless user experience, benefiting both the company’s employees and its clients.
- Increased Agility: The cloud-based architecture enabled the ticketing system to be more agile and responsive to changing business needs.