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Group Management Software Provider

Optimizing Membership & Event Management for Scalable Growth 

Salesforce-Based Platform Solution

Situation

A provider of membership and event management solutions struggled to keep up with the unique business requirements of their clients. Their custom portals, designed to unify event management, billing, and user journeys, needed to evolve to better support the growing demands of their business.

Impact

If left unaddressed, these challenges could have resulted in: 

  • Struggles with customer retention 
  • Lower client satisfaction scores

Resolution

  • Relevantz worked alongside their team, deploying our app engineering experts to resolve pending issues, enhance scalability, and speed up delivery. We also contributed to an architectural and design revamp to better align with business needs. 

Outcomes

For the event management provider, we built and supported a Salesforce-based platform that optimized membership management, event coordination, and data-driven decision-making. This resulted in: 

  • Improved operational efficiency and a better attendee experience 
  • Increased client satisfaction, reflected in higher CSAT scores 
  • Enabled support for 300 clients across 70 countries with streamlined processes