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Nonprofit Healthcare Organization 

Enhancing IT Operations with OCI Observability and Management 

Enabling Scalable, Secure Operations for Healthcare Innovation 

Situation

The client, a nonprofit specializing in healthcare management, faced growing challenges in managing their IT environment. 

Their existing on-premises infrastructure, built on Microsoft technologies with SQL and Oracle databases, had become increasingly complex and expensive to manage, with rising licensing costs compounding the issue. Inefficiencies in ActiveBatch workflows for reporting further added to the overhead. 

Seeking cost optimization, enhanced operational efficiency, and modern reporting capabilities, the organization adopted Oracle Cloud Infrastructure (OCI) for its advanced observability, cost-effectiveness, and scalability. 

Impact

Failing to implement effective OCI observability and management would have resulted in: 

  • Escalating costs due to inefficient IT management and outdated systems 
  • Operational bottlenecks caused by manual monitoring and workflow dependency 
  • Limited insight into system performance, impacting scalability and customer satisfaction 
  • Reduced compliance with healthcare regulations, increasing risk exposure 

Resolution

We partnered with the nonprofit to establish a robust OCI observability and management framework, delivering seamless operations by:  

  • Implementing OCI Observability and Management Suite: Enabled real-time monitoring, log analytics, and application performance management (APM) for optimized performance 
  • Streamlining Database Management: Migrated SQL and Oracle databases to OCI Database Service with automated monitoring and patching 
  • Enhancing Reporting: Transitioned from ActiveBatch to Oracle Analytics Cloud for automated, self-service reporting 
  • Proactively Managing Incidents: Established alerts and workflows to reduce response times and improve uptime 
  • Ensuring Compliance: Used OCI tools to secure healthcare data and meet regulatory standards 
  • Optimizing Costs: Leveraged OCI’s pricing model to align costs with operational needs. 

Outcomes

For a healthcare nonprofit, we implemented a robust OCI observability and management framework using OCI’s managed services. This resulted in: 

  • 40% reduction in infrastructure and license costs, saving $200,000 annually 
  • 50% decrease in database and reporting management overhead, freeing IT teams for strategic initiatives 
  • 30% improvement in application performance and report generation speed, driving higher accuracy and satisfaction 
  • Improved scalability, enabling seamless response to growing customer demands 
  • Enhanced compliance with healthcare regulations, ensuring robust data protection and audit readiness